Upon placing an order with Lock Stock Deacts, your items are dispatched via Parcel Force to ensure a swift and secure delivery. Here’s how you can track your order every step of the way:

1. Order Confirmation: As soon as you complete your purchase, we’ll send you an order confirmation email. This is to let you know that we’ve received your order and are preparing it with care.

2. Dispatch Notification: Once your order has been dispatched from our warehouse, you’ll receive a second email. This email is particularly important because it contains your Parcel Force tracking number.

3. Tracking Your Parcel: With your tracking number in hand, visit the Parcel Force website and enter your number in the tracking section. This will give you real-time updates on the whereabouts of your package, all the way until it reaches your doorstep.

Should you encounter any issues or if your tracking number doesn’t seem to work, please don’t hesitate to contact our customer service team. We’re here to ensure your shopping experience is as smooth and enjoyable as possible.

Absolutely. We understand the importance of assurance and authenticity when it comes to purchasing deactivated firearms. To this end, every deactivated firearm purchased from Lock Stock Deacts is accompanied by a certificate of deactivation.

This certification confirms that the firearm has been deactivated to the standard required by law, ensuring your purchase is not only a piece of history but also compliant with current regulations. It provides essential details about the deactivation process and verifies the item’s status, offering you peace of mind and a guarantee of authenticity.

Should you have any further questions about the certification process or require additional information about a specific piece, our dedicated team is always on hand to assist.

At Lock Stock Deacts, we strive to accommodate our customers’ needs and make your shopping experience as convenient and cost-effective as possible. Therefore, we are pleased to offer combined shipping on multiple purchases wherever feasible.

Please Note: While we aim to combine shipping whenever possible, there are instances where this may not be viable due to restrictions on weight limits and dimensions. In such cases, to ensure the safe and secure delivery of your items, we may have to ship your purchases in separate packages.

We encourage our customers to contact us prior to placing an order if you plan to purchase multiple items and wish to combine shipping. Our team will then assess the possibility based on the specifics of your order and provide you with the best available shipping options.

Should you have any questions or need further clarification regarding our shipping policies, our customer service team is always here to help.

Yes, indeed. At Lock Stock Deacts, we believe in transparency and accuracy in the presentation of our products. The item you see pictured is exactly the one you will receive. We take great care to individually list and photograph each item to ensure that what you see is what you get.

On rare occasions, if an item is listed as part of a set or collection, this will be clearly stated in the product description. In such instances, the images provided will represent a sample of what you can expect in terms of condition and appearance.

Should you have any questions about a specific item or require more detailed images, please do not hesitate to get in touch with our customer service team. We are here to assist and ensure that you are confident in your purchase.

At Lock Stock Deacts, we are delighted to offer a part exchange service to our customers. This service provides an excellent opportunity for you to trade in your items and upgrade or diversify your collection.

How It Works:

1. Information Submission: To initiate a part exchange, we kindly ask that you provide us with detailed information and clear photographs of the item you wish to trade in. This is crucial for us to assess the condition and authenticity of your item accurately.

2. Valuation: Based on the information and images you provide, our experts will conduct a thorough evaluation to determine a fair and accurate valuation of your item.

3. Offer: Once the valuation is complete, we will present you with an offer for your part exchange. This offer will detail how we can proceed with the exchange, ensuring transparency and satisfaction on both sides.

Please be aware that the feasibility of a part exchange and the valuation of your item are dependent on several factors, including the item’s condition, market demand, and our current stock levels.

Should you be interested in exploring the possibility of a part exchange or have any questions regarding the process, please feel free to contact our customer service team. We are here to assist you every step of the way and make the process as smooth and beneficial as possible.

Absolutely! At Lock Stock Deacts, we are always keen to explore new acquisitions and expand our collection. If you’re considering selling your collection, we would love to hear from you.

How to Proceed:

1. Detailed Information: Start by providing us with detailed information about the collection you’re looking to sell. This includes the types of items, their historical significance, condition, and any other relevant details.

2. Photographs: Along with your description, please include clear and comprehensive photographs of the collection. These images are crucial for us to assess the condition and authenticity of the items accurately.

3. Valuation: Once we receive the information and images, our experts will carefully review your submission and conduct a thorough evaluation. This process allows us to determine a fair and accurate valuation of your collection.

4. Offer: Following the evaluation, we will present you with an offer. This will be based on our assessment of the collection’s value in the current market and its relevance to our inventory needs.

Please note, the valuation and the possibility of purchasing your collection depend on various factors, including the uniqueness, condition, and market demand for the items.

Should you wish to discuss the potential sale of your collection or have any questions regarding the process, please do not hesitate to get in touch with our customer service team. We are here to guide you through the process and ensure a smooth and satisfactory transaction.

Yes, at Lock Stock Deacts, we understand that there may be occasions where you need to return an item. We accept returns under the following conditions:

• Return Period: Returns must be made within 14 days of your purchase.

• Condition of Item: Items must be returned in their original condition, including all documentation.

• Buyer’s Responsibility: The buyer is responsible for the return postage and packaging costs.

• Mandatory Shipping Method: To ensure the secure and verifiable return of your item, it must be returned using Royal Mail Tracked or Royal Mail Special Delivery Guaranteed services. This is to ensure that both parties can track the return and have peace of mind that the item is protected until it reaches us.

• Refund Process: Once the item arrives back in its original condition, we will issue a refund accordingly.

Please note that we are not responsible for items lost or damaged during return shipping. By using the recommended Royal Mail services, you help ensure that the item is covered for loss or damage up to a certain value, depending on the service you choose.

Thank you for understanding and adhering to our return policy. If you have any questions or need further assistance, please do not hesitate to contact us.